We hoped that we wouldn’t have to make this announcement but after careful consideration we have come to the decision to reschedule Tampere Service Jam. As we have followed the news from elsewhere in Europe, we have made this decision in order to protect our wonderful jammers, volunteers and sponsors. 

However, there will be a Service Jam in Tampere this year. Global Headquarters have arranged for an alternate date, which is on the 7th to 9th of August. We are making arrangements with our sponsors and volunteers to make it happen then. So pencil it in your calendar and we will let you know the details in time.



The world´s biggest design focused innovation event now also in Tampere! Come and join the Global Service Jam in Tampere on 7th to 9th of August.

Are you ready to invest 48 hours on learning, having fun and gaining new
friends? Are you ready to try something new, do something that matters
and change the world. You can have all this by joining The Global
Service Jam -family.


Service Jam is an collaborative event for people who are interested in service design – creative and design-based approach to problem solving. The purpose of the event is to encourage people with different backgrounds to innovate and experimentate together – so please don’t bring a idea or a team with you!

Global Service Jam is going to be held internationally at the same weekend. All local results are published at a same platform. The theme or topic of Global Service Jam will be announced for participants on Friday at 18:30 (local time) and all the results will be shared on Sunday at 14:00.


Are you already an experienced designer? Are you completely new in the service design field? Or just interested in problem solving, innovating or design thinking? Either or, the Service Jam Tampere is for you! The weekend is all about learning more about service design and meeting lots of interesting people while working hard for the solution that may have real business potential. Your work and thoughts will be reviewed by other people and presented to the world where potential customer or employers can see them in real. In any case you’ll have a fun and get to know people with same interests.



1700-1800: Doors open/meet up    

2100: Doors close


0900: Doors open, warming up

2100-2200: Doors close


0900: Doors open, warming up

1700-1800: End of Jam

1600: Doors open/meet up

1830: Announce theme

2100: Doors close

Key note speaker:
Veikko Törrönen
, KREAPAL, “what is service design and what is the design process?”

0900: Doors open, warming up

1345: host presentation “prototyping”

2100: Doors close

Key note speakers:
Hanna-Riikka Sundberg
ja Suvi Leander, GOFORE, “research”
Mari Helenius
, TAMK, “Futures thinking and foresight”

0900: Doors open, warming up

1600: “show and tell”

1700: summary, prizegiving

1800: End of Jam

Key note speaker:
Tiia Tammela
, KPMG, “Business design – Business perspectives for design”
Anastasia Kozina, Memocate, “Changing role of designer in environmental question”


7th to 9th of August


1700-1800: Doors open/meet up    

1830: Announce theme

2100: Doors close


0900: Doors open, warming up

2100-2200: Doors close


0900: Doors open, warming up

1700-1800: End of Jam


A detailed program will be published later on .. Stay tuned …


Tampere Service Jam 2019 will be held in the national historic Finlayson area at a brand new co-working space TOINEN | TOIMISTO.

TOINEN | TOIMISTO offers to you working space when home office’s loneliness gets overwhelming or you realize that people around you enhance your workflow. TOINEN | TOIMISTO is especially a meeting place where any professional regardless of profession has friends amongst them. Friends who understand what their skills are and what is expected of them.
TOINEN | TOIMISTO is also a workshop space. Anyone who needs a space for his/her team can sign up and get workshop space for teams use and even get support through difficult workshops and projects. TOINEN | TOIMISTO also provides support for your sales preparation and productization. If preparing and starting of your sales seems difficult they can even sell it for you!

Awesome, right?

TOINEN | TOIMISTO is not just a place. It is also a feeling. Social-atmosphere/Feeling of belonging and connection. Feeling that you belong to something bigger.

TOINEN | TOIMISTO is its people. JAM is also its people! We think this kind of a loving space is a spot on for jamming!

Warm up - What is Service Design?

19.3.2020 17.00 – 20.00

If service design and design thinking are unfamiliar to you, don´t worry! Join us on Thursday evening for a warm up -event to the Jam kindly hosted by Vincit.

Vincit´s designers Jarno Ojala and Pirkka Rannikko will guide us through the design process. We will hear what service design is all about and tune our minds to design thinking with some practical excercises.

If you are unable to attend, don´t sweat it! You will learn everything through practice while jamming and our mentors will be there to guide you during the weekend.

Warm up  schedule

1715 Design Process by Jarno Ojala

1800 Design Practice guided by Pirkka Rannikko

1900 Questions and discussion

1930 Doors close



Visiokatu 1,

33720 Tampere


come and jam with us

Tampere Service Jam 2020 registration opens 2.3.2020 6pm! Register now to this ‘must attend’ event for all people interested in service and customer experience and design which will be held in Tampere 20th-22th March 2019. Teams will be formed at the event and after weekend you’ll have made a bunch of new friends!

Registration for Tampere Service Jam 20.-22.3.2019

Tampere Service Jam is a local jam organized as part of Global Service Jam. This is a special weekend, people interested in service and customer experience will meet at locations all over the globe. They will be designers, students, academics, business people, unemployed people, customers, mums, kids and grand-dads.

In a spirit of experimentation, innovation, co-operation and friendly competition, teams will have less than 48 hours to develop and prototype completely new services, products or initiatives inspired by a shared theme.  At the end of the Jam, their collection of brand new insights and prototypes will be published to the world.

As a participant in the Tampere Service Jam, you will work through the whole design process in one amazing, fun, productive weekend. You won’t just be talking about service design, you will be working with others on developing designs which could become real. And as much as we love reading about design thinking, doing it is the only real way to learn.

Duration: Fri 20th of March – Sun 22st of March 2019.

Warm up 19.3.2020 1700-2000

Location: Toinen toimisto, TR 9, Seelanti, Finlaysoninkuja 3, Tampere, 3rd floor

Material fee: 30 € /person, paid after registration, non-refundable

Cancellation: We require 7 days cancellation notice prior the event

No-show fee: 50€/person.



Irja Koljonen

Customer experience & retail professional

Anu Ukonmaanaho

Management Consultant

Hanna Salminen

Information focused organisation developer

Emilia Tolonen

Marketing specialist

Daryna Barsukova

UX/UI designer | Service Designer

Hanna Remula

UX Designer